Support
Write to a person.
Petĩra is built by one person, who reads every message. Email [email protected]. There is no ticket system and no promised response time; you will get a real answer, usually within a few days.
What helps
- The address of the board or page where something went wrong.
- What you expected, and what happened instead.
- A screenshot, if it is a visual thing.
Write from the email on your account if it is about billing or data, so we can act on it without asking you to prove who you are.
Is Petĩra down?
status.petira.io shows whether the site is up, current incidents and planned maintenance. Check there first; if it says all is well and something is still broken for you, write to us.
Ideas and requests
Petĩra runs on its own board. Post feature requests and vote on other people's at Petĩra's own board. That is where the roadmap comes from.
What Petĩra includes today
- Public feedback boards with ideas, votes, comments and statuses.
- A public roadmap and a changelog for each board.
- An embeddable widget for your own product.
- Email to everyone who voted when an idea changes status or ships.
- Moderation queue, verified email to post, and rate limits on public forms.
- Export of everything as JSON and CSV, and deletion of the whole workspace.
- On paid plans: signed webhooks, Slack, Discord and GitHub Issues.
Custom domains and single sign-on are on the way; what each plan includes today is on the pricing page.
Billing, privacy, legal
Refunds and cancellation · Privacy policy · Terms of service · Data processing agreement. Requests about personal data go to the same address.